Delete Your EV Buddy Account

You can delete your EV Buddy customer account at any time, from the website or the EV Buddy app. Deletion is permanent and cannot be undone.

How to delete your account

  1. Log in with your mobile number (or open the EV Buddy app).
  2. Go to Profile.
  3. Choose Delete My Account and confirm.

Before an account can be deleted, any active bookings must be completed or cancelled, any unpaid balance settled, and any open dispute, support ticket or parts order resolved.

Can't log in?

Email hello@evbuddy.app from the address on your account, or write to us with the mobile number you registered, and ask us to delete your account. We will verify it is you and complete the request within 30 days.

What is deleted

  • Your name, email, address and profile photo
  • Your vehicles (including registration numbers and photos) and saved addresses
  • Your uploaded photos, voice notes and files
  • Notifications, device tokens and login sessions
  • Your mobile number is released from the account

What we keep

  • Booking, payment and invoice records, kept for accounting, tax and legal reasons. They are detached from your identity: your name, address, location and notes are removed.
  • Ratings you gave, without the comment text.
  • Deleted data may remain in our encrypted backups for up to 7 days before it is overwritten.
  • Payment details are held by our payment processor, Razorpay, under its own policy. If you ordered parts through us, the fulfilment partner may retain the delivery details for that order; contact us to request their removal.

See our Privacy Policy for more.